appears to have a poor reputation behind them. They’ve attracted multitude of complaints from their customers. They also have a forum on the site. Although some of the complaints are back in 2018, I wonder what’s happened since then?
Reading between the lines on the support I’m of the opinion they don’t take kindly to any criticism.

Seems that there’s others to add to the rogue plant suppliers:

  • Van Meuwen
  • Thompson & Morgan (They did blame new IT systems)
  • Bakker
  • gardeningexpress

That said, there’s probably many more garden suppliers who fail to deliver the plants that they promise, even the big well known names fail sometimes though may be not through callous means.

I’ve had a number of times when mail order plants do fail really badly yet there’s still business in this role of selling plants to gardeners.